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    Terms and Conditions

    Portal Operator

    Adelle Davis, s.r.o.
    Karloveská 63
    841 04 Bratislava – Karlova Ves city district
    Company ID No.: 50916912
    Tax ID No.: 2120606730
    VAT ID No.: SK2120606730
    File reference: Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 120139/B
    (hereinafter also referred to as the “Company”)

    Contact:
    Telephone number: +421 902 731 894
    E-mail: info@adelledavis.sk

    Inspectorate of the Slovak Trade Inspection
    with its registered office in Bratislava for the Bratislava Region
    Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
    Tel. No.: 02/58 27 21 72, 02/58 27 21 04
    E-mail: ba@soi.sk

    Terms and Conditions of Online Sale

    (hereinafter also referred to as the “Terms and Conditions”)

    I. General Provisions and Definition of Terms

    1. These Terms and Conditions govern the rights and obligations of the Buyer and the Operator when placing Orders and concluding Purchase Agreements through the Online Store.
    2. The Operator of the Online Store is Adelle Davis, s.r.o., Karloveská 63, 841 04 Bratislava – Karlova Ves city district, Company ID No.: 50916912, Tax ID No.: 2120606730, VAT ID No.: SK2120606730, File reference: Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 120139/B.
    3. For the purposes of these Terms and Conditions, the Online Store means the online store operated by the Company on the website www.adelledavis.sk, i.e. the purchase and sale of Goods to third parties through the website www.adelledavis.sk.
    4. For the purposes of these Terms and Conditions and the Online Store, the Buyer means any natural or legal person who orders or purchases Goods offered and sold by the Company through the Company’s Online Store.
    5. For the purposes of these Terms and Conditions and the Online Store, an Order means a binding order of the Buyer by which the Buyer, through the Order Form in the Online Store, expresses interest in purchasing goods offered and sold by the Company by sending the Order Form to the Company through the Online Store.
    6. For the purposes of these Terms and Conditions, receipt of the Order means the sending of a confirmation e-mail to the Buyer’s e-mail address stated in the Order, by which the Company confirms that the Buyer’s Order has been delivered to the Company and registered in its electronic system.
    7. For the purposes of these Terms and Conditions, acceptance of the Order means the sending of a confirmation e-mail to the Buyer’s e-mail address stated in the Order, by which the Company confirms to the Buyer that it accepts the Buyer’s Order.
    8. For the purposes of these Terms and Conditions and the Online Store, Goods mean any product, item or thing offered by the Company for sale through the Online Store.
    9. For the purposes of these Terms and Conditions and the Online Store, the Order Form means an electronic form delivered to the Company through the electronic system in the Online Store, which contains in particular the identification and contact details of the Buyer, or billing details, the designation of the ordered Goods, the purchase price of the Goods including VAT, the place of delivery or collection of the Goods, the method of delivery of the Goods, the Delivery Costs of the Goods, the Buyer’s consent to these Terms and Conditions and the Complaints Procedure, and the granting of the Buyer’s consent to the processing of the Buyer’s personal data by the Company.
    10. For the purposes of these Terms and Conditions and the Online Store, Delivery Costs mean the costs of transport/delivery of the Goods from the Company’s warehouse to the place of delivery of the Goods specified by the Buyer in the Order, while the Buyer may choose from the methods and places of delivery listed on the Company’s portal. The Company reserves the right to change the method and place of delivery or to cancel the Order after prior agreement with the Buyer on the basis of unforeseeable circumstances caused by serious events, for example on the part of the transport company used by the Company.
    11. All relationships arising within the Online Store between the Company and the Buyer are governed by the legal order of the Slovak Republic, in particular Act No. 40/1964 Coll., the Civil Code. If the Buyer is an entrepreneur, the relationships between the Company and the Buyer are governed by Act No. 513/1991 Coll., the Commercial Code.
    12. The Buyer and the Company are interested in resolving all disputes arising on the basis of the Purchase Agreement or in connection with it primarily out of court. This also includes the recommendation that the Buyer first contact the Company (see the contact details in the header of these Terms and Conditions). If no resolution is reached, the Buyer may contact an out-of-court dispute resolution entity, such as the Slovak Trade Inspection, or resolve the dispute with the assistance of the European Commission platform designated for this purpose. If no out-of-court agreement is reached, the competent court shall decide on the disputes.

    II. Order and Conclusion of the Purchase Agreement

    1. Each Order of the Buyer is binding on the Buyer.
    2. The Buyer’s Order is binding on the Company only if:
      a. the Company confirms receipt of the Order and at the same time acceptance of the Order, and
      b. the Buyer pays the full purchase price for the ordered Goods, including Delivery Costs.
    3. At the moment when all the conditions set out in the preceding point 2 of this Article are fulfilled, a purchase agreement is concluded between the Company and the Buyer (hereinafter also referred to as the “Purchase Agreement”). If the Buyer fails to pay the full purchase price, including Delivery Costs, within 5 working days from the date of acceptance of the Order, the Company is entitled to withdraw from the Purchase Agreement at any time.
    4. The Order loses any legal effect if, after receiving it, the Company informs the Buyer in any form that it rejects the Buyer’s Order or informs the Buyer in any form that it cannot fulfil the Buyer’s Order. The Company is not obliged to state the reasons for rejecting or not fulfilling the Order. The Order also loses any legal effect if the Company does not confirm receipt of the Order and at the same time acceptance of the Order within 3 working days pursuant to point 2 letter a) of this Article. The Buyer has no legal entitlement to confirmation of receipt of the Order and/or acceptance of the Order by the Company.
    5. By registering and completing the Order Form, the Buyer grants consent to the processing of his/her personal data stated in the registration and order form by the Company pursuant to Act No. 18/2018 Coll. on Personal Data Protection, as amended (hereinafter referred to as “Act No. 18/2018 Coll.”), for the purposes of further processing. Consent to the processing of personal data is valid until withdrawn. This consent may be withdrawn in writing at any time. At the same time, the Buyer acknowledges that the rights of the data subject are regulated in the second title of Act No. 18/2018 Coll. More detailed information is available in the Privacy Policy section on the website www.adelledavis.sk.
    6. We determine the Buyer’s satisfaction with the purchase through e-mail questionnaires within the Verified by Customers programme, in which our Online Store participates. We send these questionnaires to the Buyer every time the Buyer makes a purchase from us, unless, pursuant to Section 62 of Act No. 351/2011 Coll. on Electronic Communications, as amended, the Buyer refuses the sending of electronic mail for direct marketing purposes. The processing of personal data for the purpose of sending questionnaires within the Verified by Customers programme is carried out on the basis of our legitimate interest, which consists in determining the Buyer’s satisfaction with purchases from us. For sending questionnaires, evaluating the Buyer’s feedback and analysing our market position, we use a processing intermediary, namely the operator of the Heureka.sk portal, to whom we may provide information about the purchased goods and the Buyer’s e-mail address for these purposes. The Buyer’s personal data are not transferred to any third party for its own purposes when sending e-mail questionnaires. The Buyer may object to the sending of e-mail questionnaires within the Verified by Customers programme at any time by refusing further questionnaires using the link in the questionnaire e-mail. In the event of the Buyer’s objection, we will no longer send the questionnaire to the Buyer.
    7. The availability of goods in the Company’s Online Store is displayed for each item. Due to the technical possibilities of the system on which the Online Store runs, the Company is unable to guarantee the displayed availability, in particular, but not exclusively, during unusually increased interest or if the given goods are ordered by another Buyer at the same time.

    III. Purchase Price, Delivery Costs and Payment Terms

    1. The purchase price for the ordered Goods is stated in the Company’s Online Store, in the Order Form, as well as in the acceptance of the Order. If the purchase price differs in the stated sources, the purchase price stated in the acceptance of the Order is binding on the Buyer. If the amount of the purchase price increases in this way to the detriment of the Buyer, the Buyer has the right to cancel the Order. However, the Buyer does not have the right to cancel the Order if the binding purchase price has already been paid by the Buyer.
    2. Delivery Costs are stated in the Order Form, in the receipt of the Order, as well as in the acceptance of the Order. If the Delivery Costs differ in the stated sources, the preceding point 1 of this Article shall apply accordingly.

    Delivery method by Packeta within the Slovak Republic:
    Delivery price: EUR 3.30 including VAT
    Surcharge for payment method – cash on delivery = EUR 1.20 including VAT

    Delivery method by GLS within the Slovak Republic:
    Delivery price: EUR 4.20 including VAT
    Surcharge for payment method – cash on delivery = EUR 1.20 including VAT

    1. The purchase price does not include the Delivery Costs of the ordered Goods.
    2. The Buyer may choose the method of payment of the Purchase Price and Delivery Costs of the Goods and payment costs from the available selection of payment methods during the Order creation process. These include in particular payment by bank transfer to the Company’s bank account stated in the acceptance of the Order, or payment by cash on delivery. The Buyer may also pay by payment card. The Purchase Price and Delivery Costs are considered paid only when the full purchase price and Delivery Costs have been credited to the Company’s bank account.
    3. After selecting a specific payment method, the Buyer will be redirected to a subpage with additional information about the purchase or to a payment gateway if the Buyer has chosen to pay online.

    Accepted payment methods:
    Online card payment. (Visa, Maestro, MasterCard)
    Online payment for account holders at Poštová Banka.
    Online payment for account holders at Slovenská sporiteľňa.
    Online payment for account holders at Tatra Banka.
    Online payment for account holders at VÚB Banka.
    Cash on delivery
    Bank transfer (in this case, the account number to which the payment is to be sent must also be entered)

    Individual payment methods may be subject to a fee, while the fee is displayed in the Online Store next to the given method and, after being selected by the Buyer, will be automatically added by the system to the total price of the Order. The Buyer undertakes to pay it.

    1. When paying the purchase price by bank transfer pursuant to the preceding point 4 of this Article, the Buyer is obliged to state the correct variable symbol specified in the acceptance of the Order. The Buyer acknowledges that if an incorrect variable symbol is stated, or if no variable symbol is stated, the electronic system may not assign the received payment to the Buyer’s Order. In such a case, the Company bears no responsibility for delayed delivery (or non-delivery) of the ordered Goods. In the event of stating an incorrect variable symbol or no variable symbol at all, the Company has the right to withdraw from the Purchase Agreement and bears no liability for any damages suffered by a third party or any other claims of a third party.
    2. If the Buyer is interested in personal collection of the Goods at the Company’s warehouse (possible only upon prior agreement), the Buyer is not obliged to pay any Delivery Costs to the Company.
    3. Upon receipt of the ordered Goods by the Buyer, the Buyer becomes the owner of the ordered Goods, and at the same time the responsibility for the risk of damage to the Goods passes to the Buyer.
    4. The Company may provide the Buyer with a discount on the purchase price; however, the Buyer is legally entitled to such discount only upon fulfilment of conditions determined exclusively by the Company.

    IV. Time and Method of Delivery of Goods

    1. The Company is not obliged to deliver the ordered Goods before the Purchase Agreement has been concluded, which means that the Company is obliged to deliver the ordered Goods to the Buyer only after all conditions stated in point 2 of Article II of these Terms and Conditions have been fulfilled. The Company is obliged to deliver the ordered Goods to the place of delivery personally to the Buyer either through a courier service (hereinafter also referred to as the “Carrier”) or by personal handover to the Buyer at the Company’s warehouse, depending on which delivery method the Buyer has selected.
    2. If the Goods are delivered through the Carrier and the Goods are sufficiently stocked in the Company’s warehouse, the delivery period is 2–5 working days from the date of payment of the full purchase price of the Goods and the Delivery Costs by the Buyer. In the case of personal collection of the Goods at the Company’s warehouse, the Goods will be prepared after prior agreement with the Buyer, but not earlier than after payment of the purchase price by the Buyer. The Company does not guarantee the delivery periods specified in this point. The Buyer acknowledges that the delivery periods stated in this point apply only if the place of delivery of the Goods is within the territory of the Slovak Republic.
    3. The Company’s contact point is located at Karloveská 63, 841 04 Bratislava.
    4. The place of delivery of the Goods is the address specified by the Buyer in the Order Form as the address to which the ordered Goods are to be delivered by the Company.
    5. The Company delivers Goods within the territory of the Slovak Republic and, at its discretion, also to other countries (these options are displayed in the Online Store). If the Buyer requests delivery of the Goods outside the territory of the Slovak Republic, the Company reserves the right not to accept the Order or to appropriately modify the conditions for fulfilling such Order (especially Delivery Costs, delivery method and delivery times), but no later than in the acceptance of the Order. In such a case, the Company will generally contact the Buyer after receipt of the Buyer’s Order and before acceptance of the Buyer’s Order.
    6. The Company’s obligation to deliver the Goods to the Buyer is fulfilled by handing over the ordered Goods to the Buyer or to another person authorised by the Buyer to receive the Goods.
    7. The Buyer is obliged to confirm delivery of the Goods to the Carrier in writing. Together with the ordered Goods, the Buyer will also receive an accounting document (in paper or electronic form).
    8. If the Buyer was supposed to collect the Goods personally at the Company’s warehouse according to the Order, and the Buyer fails to collect the Goods within 15 days from the payment of the full purchase price of the Goods, the Company is entitled to withdraw from the Purchase Agreement at any time. In the event of withdrawal from the Purchase Agreement pursuant to the preceding sentence, the Company has the right to demand compensation from the Buyer for the costs associated with processing the Order in the amount of EUR 10, and is entitled to deduct this amount from the paid purchase price of the Goods. The remaining part of the purchase price shall be returned to the Buyer by bank transfer to the Buyer’s account.
    9. If the Buyer fails to accept (for any reason) or refuses to accept the ordered Goods delivered by the Carrier, the Goods will be returned to the Company, on the basis of which the Company is entitled to withdraw from the Purchase Agreement at any time. In the event of withdrawal from the Purchase Agreement pursuant to the preceding sentence, the Company is entitled to demand compensation from the Buyer for the costs associated with processing the Order in the amount of EUR 10, and is entitled to deduct this amount from the paid purchase price of the Goods. The remaining part of the purchase price shall be returned to the Buyer by bank transfer to the Buyer’s account. In such a case, the Buyer is not entitled to reimbursement of Delivery Costs.

    V. Liability for Defects and Complaints

    1. The Company’s Complaints Procedure for the Online Store shall apply to liability for defects in the ordered Goods and the method of handling complaints.
    2. The Buyer undertakes to comply with the instructions provided with the purchased and received Goods, especially instructions concerning storage and handling.

    VI. Cancellation of the Order and Withdrawal from the Purchase Agreement

      1. The Buyer may cancel the Order no later than within 12 hours from the moment the Order is delivered to the Company. The Order pursuant to the preceding sentence cannot be cancelled if the Purchase Agreement has already been concluded pursuant to points 2 and 3 of Article II of these Terms and Conditions.
      2. If these Terms and Conditions allow the Buyer to cancel the Order, the Buyer may cancel the Order by sending an e-mail to expedition@adelledavis.com, in which the Buyer clearly states that the Order is being cancelled, possibly including the reason for cancellation, the Buyer’s name, a description of the ordered Goods, as well as the Order number (Order ID), if a confirmation of the Order containing the Order number (Order ID) has been delivered to the Buyer.
      3. In the event of cancellation of the Order pursuant to the preceding point, the Company shall not charge the Buyer any penalties, sanctions or reimbursement of costs incurred in connection with the Order.
      4. The Buyer is entitled to withdraw from the Purchase Agreement within 14 days from the date of receipt of the delivered Goods, even without stating a reason. For this purpose, the Buyer may use the Withdrawal from Agreement Form, which was sent by e-mail to the address specified by the Buyer in the Order, or which is available for download on the Company’s website in the Complaints Procedure section.
      5. In the withdrawal from the Purchase Agreement, the Buyer is obliged to state in particular the Buyer’s name, the Order number (Order ID) and a description of the ordered Goods. In order to preserve legal certainty, the Buyer is recommended to make the withdrawal from the Agreement in writing by e-mail sent to expedition@adelledavis.co or in paper form together with the returned Goods pursuant to point 6 of this Article.

      1. Together with the withdrawal from the Purchase Agreement, the Buyer is obliged to return the ordered Goods to the Company at the Buyer’s own expense to the following address: Adelle Davis, s.r.o., Karloveská 63, 841 04 Bratislava. A copy of the Withdrawal from Agreement Form must be enclosed with the shipment.
      2. In the event of withdrawal from the Purchase Agreement by the Buyer, the ordered Goods must be returned to the Company undamaged, unused and in the original packaging. Otherwise, the Company has the right to financial compensation corresponding to the extent of damage or use of the returned Goods or its packaging. The Company is entitled to satisfy this claim for financial compensation from the purchase price that it is obliged to refund to the Buyer in the event of withdrawal from the Purchase Agreement. In such a case, the Company’s claim for financial compensation shall cease by set-off against the Buyer’s claim for reimbursement of the purchase price.
      3. By withdrawal from the Purchase Agreement, the Purchase Agreement is cancelled from the beginning. In such a case, the Company is obliged to:
        a. take back the ordered Goods from the Buyer, and
        b. refund to the Buyer, no later than within 15 days from the date of withdrawal from the Purchase Agreement, the purchase price paid for the ordered Goods by bank transfer to the Buyer’s bank account, unless the Buyer and the Company agree otherwise; point 9 of this Article shall remain unaffected.
      4. The Company reserves the right to withhold the refund of the purchase price for the Goods until the Goods have been returned to the Company by the Buyer.
      5. If the delivered Goods did not meet the required quality standards or were defective, the Company is also obliged to reimburse the Buyer for the costs incurred in connection with ordering the Goods.
      6. The Buyer may submit complaints, claims or suggestions related to the services provided by the Company to the Company in writing at the address Adelle Davis, s.r.o., Karloveská 63, 841 04 Bratislava, or by e-mail to info@adelledavis.com.
      7. The Company is entitled to withdraw from the Purchase Agreement for the reasons stated in these Terms and Conditions, as well as for the reason that the ordered Goods cannot be delivered because they are sold out, no longer manufactured, or unavailable to the Company, as well as in the event of a significant change in the purchase price of the ordered Goods, or if the ordered Goods have been withdrawn from circulation by decision of a competent state authority. Withdrawal from the Purchase Agreement by the Company pursuant to this Agreement becomes effective on the date of delivery of the notice of withdrawal to the Buyer. The Company may also withdraw from the Purchase Agreement by electronic mail (e-mail) delivered to the Buyer’s e-mail address specified in the Order.
      8. The Buyer is not entitled to withdraw from the Purchase Agreement in the case of purchasing Goods for which this right does not apply pursuant to Act No. 102/2014 Coll. on Consumer Protection.
      9. The Purchase Agreement is concluded for the duration of the longest warranty period of the Goods included in the Buyer’s Order.

      VII. Use of Cookies

      Cookies are text files containing a small amount of information that are downloaded to the visitor’s/user’s device when visiting our website. Cookies are subsequently sent back to the website or another website that recognizes them upon each subsequent visit.

      Cookies perform various tasks, for example enabling efficient navigation between websites, remembering user preferences and generally improving the user experience. They can also ensure that online advertisements displayed are better tailored to the user and the user’s interests.

      We use the following cookies on our website:

      – Necessary cookies: These are required for the operation of the website and enable, for example, logging into secure sections of the website and other basic functionalities of the website. This category of cookies cannot be disabled.

      – Analytical/statistical cookies: These allow us, for example, to recognize and determine the number of visitors and to monitor how our visitors use the website. They help us improve the way the website works, for example by enabling users to easily find what they are looking for. These cookies are only activated with the user’s prior consent.

      – Advertising cookies: These are used to track preferences and allow advertising and other content to be displayed that best corresponds to the user’s interests and online behaviour. These cookies are only activated with the user’s prior consent.

      Please note that third parties (including, for example, providers of external services) may also use cookies and/or access data collected by cookies on the website.

      Cookies used:

      Technical Name Publisher Purpose and Description of Cookies Personal Data Protection
      Analytical cookies Google Analytics Statistical cookies for measuring website traffic https://policies.google.com/privacy
      Analytical cookies Dognet Statistical cookies https://www.dognet.sk/cookies/cookies_sk.pdf
      Marketing cookies Facebook Statistical and marketing cookies for traffic analysis, advertising and retargeting http://www.facebook.com/about/privacy/

      Further information about cookies and their current list can be found through individual web browsers, most often in the Developer Tools section.

      Consent may be expressed by checking a checkbox located in the so-called cookie bar or in a separate window. Cookies can also subsequently be rejected in the settings of your internet browser or you may configure the use of only certain cookies.

      Further information about cookie management in individual browsers can be found at the following links:

      Internet Explorer – https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
      Google Chrome – https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
      Firefox – https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
      Safari – https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
      Opera – https://help.opera.com/cs/latest/security-and-privacy/
      Microsoft Edge – https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

      These Terms and Conditions are valid from 15 April 2024 until revoked.

      Information for Buyers: In the event of changes to the Terms and Conditions, the Terms and Conditions valid on the date of purchase shall apply.