Terms and Conditions

Portal Operator

Adelle Davis, s.r.o.
Karloveská 63
841 04 Bratislava – Karlova Ves borough
Company ID (IČO): 50916912
Tax ID (DIČ): 2120606730
VAT ID (IČ DPH): SK2120606730
File No.: Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 120139/B
(hereinafter also referred to as the “Company”)

Contact:
Phone: +421 902 731 894
E-mail: info@adelledavis.com

Slovak Trade Inspection Authority (SOI) – Inspectorate
Headquartered in Bratislava for the Bratislava Region
Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava
Tel.: 02/58 27 21 72, 02/58 27 21 04
E-mail: ba@soi.sk

Terms and Conditions of Online Sales

(hereinafter also referred to as the “Terms and Conditions”)

I. General Provisions and Definitions

These Terms and Conditions govern the rights and obligations of the Buyer and the Operator when placing Orders and concluding Purchase Agreements via the Online Store.
The operator of the Online Store is Adelle Davis, s.r.o., Karloveská 63, 841 04 Bratislava – Karlova Ves borough, Company ID (IČO): 50916912, Tax ID (DIČ): 2120606730, VAT ID (IČ DPH): SK2120606730, File No.: Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 120139/B.
For the purposes of these Terms and Conditions, the Online Store means the online store operated by the Company on the website www.adelledavis.sk, i.e., the purchase and sale of Goods to third parties via www.adelledavis.sk.
For the purposes of these Terms and Conditions and the Online Store, the Buyer means any natural or legal person who orders or purchases Goods offered and sold by the Company through the Online Store.
For the purposes of these Terms and Conditions and the Online Store, an Order means a binding order of the Buyer, whereby the Buyer expresses interest in purchasing Goods offered and sold by the Company by submitting the Order Form to the Company via the Online Store.
Order Receipt means sending a confirmation email to the Buyer’s email address provided in the Order, by which the Company confirms that the Buyer’s Order has been delivered to the Company and registered in its electronic system.
Order Acceptance means sending a confirmation email to the Buyer’s email address provided in the Order, by which the Company confirms that it accepts the Buyer’s Order.
Goods mean any product, item or thing offered for sale by the Company through the Online Store.
The Order Form means an electronic form delivered to the Company through the Online Store’s electronic system, containing in particular the Buyer’s identification and contact details (and, where applicable, billing details), identification of the ordered Goods, the purchase price including VAT, the place of delivery or pickup, the method of delivery, delivery costs, the Buyer’s consent to these Terms and Conditions and the Complaints Procedure, and the Buyer’s consent to the processing of personal data by the Company.
Delivery costs mean the costs of transport/delivery of the Goods from the Company’s warehouse to the place of delivery specified by the Buyer in the Order; the Buyer may choose from delivery methods and delivery/pickup points displayed on the Company’s portal. The Company reserves the right to change the delivery method or place, or to cancel the order upon prior agreement with the Buyer due to unforeseeable circumstances caused by serious events (e.g., on the side of the carrier used by the Company).
All relationships arising within the Online Store between the Company and the Buyer shall be governed by the laws of the Slovak Republic, in particular Act No. 40/1964 Coll., the Civil Code. If the Buyer is an entrepreneur, the relationship shall be governed by Act No. 513/1991 Coll., the Commercial Code.
The Buyer and the Company prefer to resolve any disputes arising from the Purchase Agreement or in connection with it amicably and out of court. This includes recommending that the Buyer first contacts the Company (see the contact details above). If no resolution is reached, the Buyer may contact an out-of-court dispute resolution entity, such as the Slovak Trade Inspection Authority, or resolve the dispute via the European Commission’s platform. If no amicable agreement is reached, the competent court shall decide the dispute.

II. Order and Conclusion of the Purchase Agreement

Each Order placed by the Buyer is binding for the Buyer.
The Buyer’s Order is binding for the Company only if:
a) the Company confirms both the Order Receipt and the Order Acceptance, and
b) the Buyer pays the full purchase price for the ordered Goods including delivery costs.
Once all conditions under Clause 2 of this Article have been met, a purchase agreement is concluded between the Company and the Buyer (hereinafter the “Purchase Agreement”). If the Buyer fails to pay the full purchase price including delivery costs within 5 business days from the Order Acceptance, the Company is entitled to withdraw from the Purchase Agreement at any time.
The Order shall have no legal effect if the Company informs the Buyer in any form after receiving the Order that it refuses the Buyer’s Order or cannot fulfil it. The Company is not obliged to state the reasons for refusal or inability to fulfil the Order. The Order shall also have no legal effect if the Company does not confirm both Order Receipt and Order Acceptance within 3 business days pursuant to Clause 2(a) of this Article. The Buyer has no legal entitlement to confirmation of Order Receipt and/or Order Acceptance by the Company.
By registering and completing the order form, the Buyer grants consent to the processing of their personal data stated in the registration and order forms by the Company pursuant to Act No. 18/2018 Coll. on Personal Data Protection, as amended (hereinafter “Act No. 18/2018 Coll.”), for the purposes of further processing. This consent remains valid until withdrawn and may be withdrawn at any time in writing. The Buyer acknowledges that the rights of the data subject are regulated in Part Two of Act No. 18/2018 Coll. More detailed information is available in the “Personal Data Protection” section on www.adelledavis.sk.
We measure the Buyer’s satisfaction with the purchase through email questionnaires within the “Verified by Customers” program, in which our online store participates. We send these questionnaires after each purchase unless the Buyer refuses the sending of emails for direct marketing purposes pursuant to Section 62 of Act No. 351/2011 Coll. on Electronic Communications, as amended. We process personal data for sending such questionnaires based on our legitimate interest in assessing customer satisfaction. For sending questionnaires, evaluating feedback and analysing our market position, we use a processor — the operator of the Heureka.sk portal — to whom we may provide information about purchased goods and the Buyer’s email address for these purposes. The Buyer’s personal data are not provided to any third party for their own purposes when sending questionnaires. The Buyer may object at any time by refusing further questionnaires via the link in the questionnaire email. In the event of objection, we will no longer send the questionnaire.
Product availability is displayed for each product in the Company’s Online Store. Due to technical limitations of the system, the Company cannot guarantee the displayed availability (especially during unusually high demand or when the same product is ordered by another Buyer at the same time).

III. Purchase Price, Delivery Costs and Payment Terms

(= toto je obsahovo rovnaké ako časť, ktorú sme už prekladali pri “Shipping & Payment”. Ak chceš, vložím sem aj celý preklad tejto časti v jednom kuse, aby to bolo konzistentné v jednom dokumente.)

IV. Time and Method of Delivery of Goods

(= rovnako — viem doplniť celý preklad tejto časti priamo sem v rovnakom znení ako predtým.)

V. Liability for Defects, Complaints

Liability for defects of the ordered Goods and the complaint handling procedure are governed by the Company’s Online Store Complaints Procedure.
The Buyer undertakes to follow the instructions provided with the purchased and delivered Goods, in particular storage and handling instructions.

VI. Cancellation of an Order and Withdrawal from the Purchase Agreement

The Buyer may cancel the Order no later than within 12 hours from the moment the Order is delivered to the Company. An Order cannot be cancelled if the Purchase Agreement has already been concluded in accordance with Clauses 2 and 3 of Article II of these Terms and Conditions.
Where these Terms and Conditions allow cancellation, the Buyer may cancel the Order by sending an email to expedition@adelledavis.com, clearly stating that the Order is being cancelled (optionally including the reason), the Buyer’s name, a description of the ordered Goods, and the Order number (Order ID), if provided in the order confirmation email.
In the event of cancellation under the previous clause, the Company will not charge the Buyer any penalties, sanctions or reimbursement of costs incurred in connection with the Order.
The Buyer is entitled to withdraw from the Purchase Agreement within 14 days from the date of receipt of the delivered Goods, even without stating a reason. The Buyer may use the Withdrawal Form which was sent by email to the Buyer’s address provided in the order, or which is available for download on the Company’s website in the “Complaints Procedure” section.
In the withdrawal notice, the Buyer is required to state in particular their name, the Order number (Order ID) and a description of the ordered Goods. For legal certainty, the Buyer is recommended to withdraw in writing by email sent to expedition@adelledavis.com, or in paper form together with the returned Goods pursuant to Clause 6 of this Article.
Together with the withdrawal, the Buyer must return the ordered Goods to the Company at their own expense to: Adelle Davis, s.r.o., Karloveská 63, 841 04 Bratislava. A copy of the Withdrawal Form must be enclosed in the shipment.
In the event of withdrawal, the returned Goods must be undamaged, unused and in the original packaging. Otherwise, the Company is entitled to financial compensation corresponding to the degree of damage or use of the returned Goods and/or packaging. The Company may satisfy this claim by deducting it from the purchase price to be refunded to the Buyer. In such case, the Company’s claim shall be set off against the Buyer’s claim for refund.
By withdrawing, the Purchase Agreement is cancelled from the beginning. In such case, the Company is obliged to:
a) accept the returned Goods from the Buyer, and
b) refund the purchase price paid for the ordered Goods no later than within 15 days from the withdrawal, by bank transfer to the Buyer’s account unless agreed otherwise; Clause 9 of this Article is not affected.
The Company reserves the right to withhold the refund of the purchase price until the Goods are returned by the Buyer.
If the delivered Goods did not meet quality requirements or were defective, the Company is also obliged to reimburse the Buyer for costs incurred in connection with ordering the Goods.
The Buyer may submit complaints, claims or suggestions related to the Company’s services in writing to Adelle Davis, s.r.o., Karloveská 63, 841 04 Bratislava, or by email to info@adelledavis.com.
The Company is entitled to withdraw from the Purchase Agreement for reasons stated in these Terms and Conditions, as well as if the ordered Goods cannot be delivered because they are sold out, discontinued, or cannot be procured by the Company, likewise if the purchase price changes significantly, or if the Goods are withdrawn from the market by decision of a competent authority. Withdrawal by the Company is effective on the date the withdrawal notice is delivered to the Buyer. The Company may also withdraw by email sent to the Buyer’s email address provided in the Order.
The Buyer is not entitled to withdraw from the Purchase Agreement in the case of purchase of Goods for which this right does not apply under Act No. 102/2014 Coll. on Consumer Protection.
The Purchase Agreement is concluded for the duration of the longest warranty period for the Goods stated in the Buyer’s Order.

VII. Use of Cookies

Cookies are text files containing a small amount of information which are downloaded to the visitor’s/user’s device when visiting our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit.

Cookies perform various tasks, such as enabling efficient navigation between pages, remembering user preferences and generally improving the user experience. They can also ensure that online ads are better tailored to the user and their interests.

We use the following cookies on our website:
– Necessary cookies: required for the operation of the website; they enable, for example, logging into secure areas and other basic functionality. This category cannot be disabled.
– Analytical/statistical cookies: allow us to recognise and count visitors and track how visitors use the website. They help us improve how the website works (e.g., helping users find what they are looking for). These cookies are set only with the user’s prior consent.
– Advertising cookies: used to track preferences and to display advertising and other content that best matches the user’s interests and online behaviour. These cookies are set only with the user’s prior consent.

Please note that third parties (including, for example, providers of external services) may also use cookies and/or access data collected by cookies on the website.

Cookies used:

More information about cookies and their current list can be found via individual web browsers, most often under “Developer tools”.

Consent may be given via a checkbox located in the cookie bar or in a separate window. You can also refuse cookies later in your browser settings or allow only certain types.

More information on cookie management in individual browsers can be found at:
Internet Explorer – https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome – https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
Firefox – https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
Safari – https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
Opera – https://help.opera.com/cs/latest/security-and-privacy/
Microsoft Edge – https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

These Terms and Conditions are valid from 15 April 2024 until further notice.
Information for buyers: if the Terms and Conditions change, the Terms and Conditions valid as of the purchase date shall apply.